Letters from
Samsung
Designers
2020 in Hindsight, 2021 in Hopefulness
Double Twenty. The year 2020 was as significant and intense as the impression of the number itself. People who transcended both their nationality and gender fought against common difficulties and faced drastic changes by living life differently from before. Despite social adjustments, life continued. In the midst of all of this, we made precious memories with loved ones, self-fulfillment, and happiness within our respective places. Through these messages from Samsung designers, we reflect on the meaning of the year 2020 and envision a brighter new year.
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Keywords for 2020
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Many faced both small and significant changes during the year of 2020, and each responded in their own way. Through the keywords of 2020 selected by Samsung designers, we observed what this year meant for the daily lives as an individual and a designer.
This is an illustration card of ‘Paradigm Shift’ This is an illustration card of ‘Pause’ This is an illustration card of ‘Reset’ This is an illustration card of ‘Patience’ This is an illustration card of ‘Sweet Dreams’ This is an illustration card of ‘Alacrity’ This is an illustration card of ‘See You Next Time’ This is an illustration card of ‘Retrain’ This is an illustration card of ‘Warm-Heart’ This is an illustration card of ‘Mask’ This is an illustration card of ‘Stay at Home’ This is an illustration card of ‘Parenting’ This is an illustration card of ‘Beyond Systems’ This is an illustration card of ‘Selflessness’ This is an illustration card of ‘Care’ This is an illustration card of ‘Unpredictable’ This is an illustration card of ‘Connected’ This is an illustration card of ‘Far & Close’ This is an illustration card of ‘Flexibility’ This is an illustration card of ‘20th’
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Paradigm Shift
Modern day practices like working
Eunbi Kim | Corporate Design Center
from home, online meetings,
contactless payments have been
modified in new ways while the shift
to digital accelerated. -
Pause
Life plans, travel, mass consumerism,
Sian Philippa Ware | SDE
the economy, even at one stage
carbon emissions seemed to pause.
It was also an opportunity to
understand what was essential
and what messages I needed to
convey as a designer. -
Reset
We had to renew the foundation
Hyori Park | Corporate Design Center
for all tasks and redefine our goals
because of the rapidly changing
market environment, services,
and consumers. -
Patience
We must be patient! I’ve restrained
Youngwha Oh | Mobile Communications Business
myself from exhibitions, performances,
and gatherings. I instead gained
a lot of second-hand experience by
browsing through design books
and magazines online. -
Sweet Dreams
Everything’s tough now,
Hyeryoung Lee | Corporate Design Center
but it’s an opportunity to have
an ideal dream with expectations
for a new world. -
Alacrity
It was impressive to see how each
Haegang Jeong | C-Lab
country grasped the nature of the
problem and quickly
solutions to cope with the crisis.
The design process works quite
similarly this way. -
See You Next Time
It was a year when the simple
Myungwoo Nam | Mobile Communications Business
greeting ‘see you next time’ felt
renewed. It made me rethink
the intrinsic value of human
interaction. -
Retrain
Staying at home because of COVID-19
Sushant Rajendra Darake | SDD
has forced me to learn a lot of
household tasks that helped my self-
improvement. I found more time to
invest in personal growth, and as a
designer I have been expanding my
design domain by learning new skills. -
Warm-Heart
The social environment was
Yonggu Lee | Mobile Communications Business
unpleasant, but I was able to see the
warm-hearted side of my colleagues
which really moved me during these
challenging times. -
Mask
I reinstated not long ago,
Sunhye Lee | Digital Appliances Business
and it was a bit saddening to have to
greet my colleagues with masks on.
I hope the day we can greet each other
face-to-face comes soon. -
Stay at Home
I originally like spending time at home,
Sangchul Yi | Corporate Design Center
but my time at home has increased
even more. It was an opportunity
to seriously contemplate on the house,
space, and my home life. -
Parenting
Because of COVID-19, I was at home
Heejae Choi | Corporate Design Center
with the kids all day during my
paternity leave. It was challenging,
but I was able to become closer
to my family. -
Beyond Systems
I am breaking belief systems and
Vikas Chopra | SDD
learning alternative healing methods
like Bach Flower Remedies and
Meridians Fundamentals. A designer
can be a healer too – after all,
the purpose of design is to enrich lives. -
Selflessness
Consideration was the most important
Seokyoung Kang | Corporate Design Center
keyword for both work and daily life.
I’ve always been in a rush while living
a busy life but was finally able to
set things down and relax. -
Care
This year pushed us to reflect about
Andre Felipe Tanaka | SDLA
care in both an inward and an outward
perspective. It invited us to rethink
our self-care, physically and mentally,
and also forced us to discuss how
we should be taking care of others. -
Unpredictable
No one could have predicted the
Masaya Kato | SDJ
current situation a year ago,
and everything is up in the air.
I decided to focus more on the essence
of human desires rather than trends
that come and go. -
Connected
I realized more than ever that people
Jongwook Choi | Corporate Design Center
all over the world are on the same boat.
The philosophy of ‘Altruism’,
which pursues happiness and welfare
for both individuals and the collective
society, has become more significant. -
Far & Close
Offline education has been replaced
Chanhee Han | Corporate Design Center
by online. For effective communication
and education, we developed a program
and performed several tests to
increase the level of completion. -
Flexibility
Flexibility is needed everywhere.
Ceverine Girard | SDE
It has asked me to go with the flow
instead of against it and be more
mindful, which is the same with
design ideas. -
20th
I joined the company in 2000 and this
Sangsoo Lee | Mobile Communications Business
year marks the 20th anniversary.
The number 20 is quite meaningful
for me.
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Wishes for 2021
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For Samsung designers, the New Year’s goal encompasses a value of three roles: an individual, a professional, and a designer. We asked Samsung designers what virtues they aspire as designers and what values they wish to deliver to customers.
This is an illustration card of ‘Agility & Tolerance’ This is an illustration card of ‘Being Myself’ This is an illustration card of ‘Out of the Box’ This is an illustration card of ‘Classic Taste’ This is an illustration card of ‘Accepting’ This is an illustration card of ‘Connection’ This is an illustration card of ‘A Keen Eye for Detail’ This is an illustration card of ‘With You’ This is an illustration card of ‘Spontaneity’ This is an illustration card of ‘Clearly Summarize’ This is an illustration card of ‘Personal Space’ This is an illustration card of ‘We’ This is an illustration card of ‘Sustainability’ This is an illustration card of ‘Expectation’ This is an illustration card of ‘Positive Energy’ This is an illustration card of ‘Broaden Our Horizons’ This is an illustration card of ‘Resonance’ This is an illustration card of ‘Meaningful’ This is an illustration card of ‘Stability’ This is an illustration card of ‘Laid-back’
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Agility & Tolerance
A new user experience requires
Seunghyun Seo | Mobile Communications Business
an agile sense of trends.
I want to be able to understand,
analyze, and calculate the
minds of various users. -
Being Myself
Please never forget to ‘be yourself’
Joonhye Baek | Corporate Design Center
while working as a designer
or within the many different roles
in your daily life. -
Out of the Box
It’s a time when novel ideas, wild
Hyesun Paeng | Mobile Communications Business
imagination, and creativity are needed.
Wild imagination can sometimes
produce new thrills and values. -
Classic Taste
I desire to have an eye for classics.
Jiyoung Jeon | Corporate Design Center
I hope to create designs that do not
change in value over time. -
Accepting
We need to accept this new life style
Masato Suzuki | SDJ
candidly to create the next design. -
Connection
I want to achieve a design
Ayumu Nakamura | SDJ
that makes people feel human
warmth and connection. -
A Keen Eye for Detail
I often make mistakes or repeat
Gowoon Kim | Networks Business
the same task while working.
I wish to be much more detailed
in the new year. -
With You
No matter how good your skills are,
Hyunmi Park | Mobile Communications Business
you can’t impress anyone without
any consideration. I want the user
to feel comfortable and considered
when using a product. -
Spontaneity
Due to unpredicted situations,
Katta Krishna Kumar | SDD
impulsive decision making is a key
aspect that makes all the difference.
Last-minute decisions can sometimes
create surprising results. -
Clearly Summarize
The ability to clearly summarize
Giulia Redi | SDE
complex concepts. I often need to
clarify complicated issues and
various subjects in the designing
process, and any wrong interpretation
can the disrupt the entire message. -
Personal Space
I want to design a service
Donghee Kang | Corporate Design Center
that allows anyone to share
a pleasant experience with their
favorite people in private spaces
such as a home or a car. -
We
I want to work in an office
Harsh Vardhan Upadhyay | SDD
environment with people.
It's not only about ME,
it is also about WE. -
Sustainability
Sustainability has become the most
Suyin Li | SDC
important topic of design and
everyday life. From a long-term
perspective, we plan to practice
sustainability by devising measures
to save time and resources. -
Expectation
These days, products are exposed by
Juwon Cho | Visual Display Business
the media or various channels even
before their launch. In the process,
we’d like to amplify customer
expectations through design and have
them feel the excitement of using a
product after purchase. -
Positive Energy
In order to overcome difficult situations
Eunhye Choi | Corporate Design Center
effectively, you need to be full of energy.
The power of positivity is reflected
in the results of design. -
Broaden Our Horizons
There’s a sense of accomplishment
Kaei Kim | Corporate Design Center
when you expand the boundary
of learning. I wish to deliver
satisfaction and fulfillment by
expanding the user’s experience
through design. -
Resonance
Build empathy on a scale where
Prantik Banerjee | SDD
translation of pain points to desirable
ideas resonate truly with the end
user's goal. Design with an instinct
to celebrate the beauty of human life
and this amazing world around us. -
Meaningful
I want to deliver not only technology
Joonpyo Kim | Visual Display Business
and performance specifications,
but also humanistic and design values
through products. -
Stability
After shaking off the hardships
Ilmo Ahn | Corporate Design Center
I’ve faced in the year 2020, I hope to
boldly overcome any difficulties
with a strong and positive mentality
in the new year. -
Laid-back
I tend to miss small details when
Kwanjun Ryu | Corporate Design Center
I’m in a rush. I believe I can produce
better results when I work leisurely.
Samsung designers placed their full effort on delivering new experiences and life value to customers this year. In light of those who have faithfully fulfilled their roles in their respective positions, our lives are moving towards a better direction. We end the year’s journey by discussing hope within anxiety and faith within change.
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Have a Merry Christmas and a Happy New Year!